Shipping policy

Thank you for visiting and shopping at The Paw Loom. The following terms and conditions constitute our Shipping Policy.

 

1. Order Processing & Fulfillment Time

All orders are processed and transferred to our fulfillment center within 2 to 4 business days (excluding weekends and holidays).

Once your order is processed and dispatched from our warehouse, you will automatically receive an email with your tracking code.

2. Shipping Rates & Estimated Delivery Time

We ship our products directly from our trusted international manufacturing partners to offer you the best rates and quality.

Standard US Shipping: Calculated at Checkout / Free on Select Promotional Offers

Estimated Transit Time: 5 to 11 business days (after processing).

Total Estimated Delivery: 7 to 15 business days.

Please note: Delivery times are estimates and may vary slightly during peak shopping seasons or severe weather conditions.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a direct tracking link. Please allow 48 to 72 hours for the tracking information to update on the carrier's system after receiving your tracking code.

If you have not received your package within 18 business days of placing your order, please contact us immediately with your order number.

4. Shipping to P.O. Boxes or APO/FPO Addresses

We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Deliveries to remote areas or APO/FPO addresses may take slightly longer than standard transit times.

5. Correct Shipping Details

Customers are responsible for ensuring that the shipping address provided at checkout is complete and correct. The Paw Loom is not responsible for orders shipped to incorrect addresses supplied by the buyer.

6. Customs, Duties, and Taxes

For US domestic orders, no extra customs or import duties apply. If any unexpected local carrier fees occur, they remain the responsibility of the customer.

7. Damaged, Defective, or Lost Packages

Your satisfaction is our priority. If your item arrives damaged, defective, or gets lost in transit, please contact us within 7 days of delivery at info.thepawloom@gmail.com with photos/videos of the issue, and we will issue a free replacement or a full refund.

Questions?

For any shipping updates or order tracking inquiries, contact us at:

Email: info.thepawloom@gmail.com

Customer Support Hours: Monday – Friday (9:00 AM – 5:00 PM EST)